Started in 1997 by a Wichita Kansas Chiropractor, Government Medical Supply has grown from a small Midwest company to a worldwide supplier of medical products. Now a part of Pain Reliever Stores the goal is to provide extra-ordinary customer service and provide the best quality product to the consumer that we can find anywhere. If you have any questions, suggestions or comments, please call us at (866) 210-6926 or eMail us at CustomerSupport@government-medical-supply.com. We would love to hear from you.
Delivery time on ground shipments is estimated at 3-7 business days. Expedited orders, (2nd Day or Overnight) will ship out the same business day if placed by 12:00 Noon CST. Orders placed after 12:00 Noon or placed on a holiday, will ship the next business day. Orders placed on Friday before 12:00 Noon CST for expedited shipping will not be delivered until the following Monday or Tuesday depending on 2nd day or Overnight choice. Saturday delivery is available in some areas on many products by special arrangement. Additional fees may be assessed. Call (866) 210-6926 for special shipping arrangements, Monday - Thursday 8am - 6pm / Friday 9am - 5pm. Overnight or special delivery shipments cannot be guaranteed in weather or "Act of God" related delays.
We do not ship to P.O. boxes, you must provide a street address.
"Free Shipping" does not include delivery to Alaska, Hawaii or Puerto Rico.
Sales Tax Information:
Sales Tax is only charged for shipments to Kansas locations.
We are securely setup to accept Visa, MasterCard, American Express and Discover. Be prepared to provide your credit card number, expiration date, CVV number (4 digit security number on back of card) and credit card company phone number. Money orders and Cashier's Checks are accepted can be mailed to:
Government Medical Supply®
67207
Wichita, KS 67207
When will my credit card be charged?
We have a pre-pay policy to protect ourselves from fraudulent orders. Your credit card will be charged 24 to 72 hours after you submit your order.
Security:
Our website provides secure ordering through SSL (Secure Socket Layer) technology. SSL technology is a protocol developed by Netscape that enables a web browser and a web server to communicate securely; it allows the web browser to authenticate the web server. The SSL protocol requires the web server to have a digital certificate installed on it in order for an SSL connection to be made.
Thanks to an SSL-enabled web server and a Thawte SSL certificate, you as the customer connecting to our website is assured of three things; Message privacy: All information exchanged between you and us, such as credit card numbers and other personal data cannot be tampered with over the Internet. Message integrity: The data cannot be tampered with over the Internet. Rest assured, we have taken every precaution to make your shopping experience pleasant and rewarding.
You can tell that a website is secure in two ways.
1. When in the shopping cart or checkout page, you will see: https://www.government-medical-supply.com in the address bar. "S" indicates that the site is secure. Example:
2. You will see a padlock icon in the lower right of your browser. Examples: Internet Explorer: , Firefox: and Safari: (Safari's SSL logo is located at the top right corner of the Browser window)
Remember: only the checkout or shopping cart pages that contain your private information need to be secure.
This website does not collect data that can identify its visitors; however we reserve the right to exhibit the names of companies or organizations that purchase from any division of Pain Reliever Stores or its parent Norris E-Commerce Management, Inc. on a partial client list.
We, at Government Medical Supply, carry only high quality professional grade products. We stand behind everything we carry. Our goal is to please our customer and provide the best products at the best possible price. Your satisfaction is always our priority.
Return and Exchange Policy:
You may return or exchange any returnable product within 15 business days of the order's ship date. Not all products are returnable due to health and sanitary reasons. Please see the individual product pages for details. To Return an Item: If you are returning a product for refund we will provide you a full refund of the product price less a minimum 20% restock fee and the original and return shipping cost. Any items sent for return that do not fall within the "How To Return an Item" guidelines below and this return policy will be returned at the customers expense.
How to Return An Item:
We only carry well packaged products; however shipping damages are always possible. If your item appears to be damaged, please follow the instructions below:
Write the Return Authorization Number clearly on the exterior of the return package. Failure to obtain and display the RA Number on the box exterior will void the return policy and the package will be refused and returned to you at your cost.
Q: Can I return an item after it has been used?
A: No. Items cannot be returned if they have been worn, washed or dirty due to use. Certain items are non-returnable due to health and sanitary reasons.
Q: What if my product is defective?
A: Customers that receive a defective item should contact us immediately at (866) 210-6926 or email us at CustomerSupport@government-medical-supply.com, and upon our authorization customers may have to return the defective product for our inspection. If it is determined that the product is defective a replacement product will be sent without further charge. If the item is determined not to be defective the product may be returned under the guidelines of the return policy or the product will be returned to the customer at the customer´s expense.
After 30 days, warranties will be handled through the manufacturer; the customer will be responsible for return shipping.
Q: Can I change my shipping address after my order is processed?
A: Yes, you may change your address without any fee prior to the product being shipped. After the product has shipped, the customer will incur a additional address change fees.
Return your Product:
Call (866) 210-6926 for a return authorization number for the product you want to return. Your account will be credited the full product price (not including shipping fees) once the product has been returned to our warehouse, inspected and approved as being in "resalable condition¹". There is a $4.00 exchange fee for each exchange item processed by our warehouse and all shipping charges to and from the warehouse is the responsibility of the customer unless we determine it to be an error of Government Medical Supply.
Place your New Order:
Your new order will be taken and processed just like your first order and your credit card will be charged for the new amount.
All items must be returned in "resalable condition". Once your returned item has been determined by us to be in resalable condition you will be refunded the full price of the product less shipping both ways. Returned products not in resalable condition will not be refunded the product price and will either be returned to the buyer at buyer´s expense (shipping fees) or disposed of for the buyer at buyer´s discretion.
There are a few items that have different return guidelines and may not be able to be returned due to health or hygiene reasons. All such product guidelines are listed and explained on the individual product page some require you to click a check-box accepting the terms and conditions before your order will be accepted through our shopping cart or by phone.
You may exchange any item without a restocking fee and your new product will be shipped to you right away and you will be charged the amount of the new purchase price plus shipping.
All items returned for exchange must be in resalable condition.
¹ Resalable Condition is determined in the sole and absolute discretion of Government Medical Supply and means that the product must be in the original manufacturer´s packaging including all manuals, instructions and boxes. The item must be not show wear in any manner, be used or dirty from use. Items in sealed containers such as plastic wrappers must be unopened. Certain products are not resalable and are notated as "not returnable" or "cannot be returned" on the product description page.
Important Delivery Information:
Due to the size and weight of certain products, it may be delivered by a freight company, which delivers products differently than UPS. Delivery by the freight company may be “curbside” service, which means that the shipping company will only be responsible for removing the item(s) from the back of the truck. The customer may need to provide assistance or a dolly for the truck driver in unloading the package(s), so please have plenty of help that is capable of heavy lifting. Additional delivery fees such as Ferry Fees/Gated Community Fees that are required to access your address will be billed to the consumer when incurred. Should you need to use additional shipping company services, such as lift gate or inside delivery, you will be responsible for all additional charges incurred. For a quote on additional services or information about how your particular items will be shipped please contact customer service at (866) 210-6926. If your order is being delivered by a freight delivery company, a delivery time will be set up with you by the freight company 1-2 day′s prior to delivery (for home deliveries). Typical freight delivery hours are Monday through Friday 8am to 5pm, except holidays. Freight companies do not schedule deliveries to businesses. You or your representative is required to be present to sign for freight deliveries.
In Case of Damage Incurred During Shipping:
At the time of delivery please inspect your package(s). If there is any indication of damage, sign for the package as “damaged” and accept delivery. If there is severe damage to the box or product please refuse the shipment, sign as “refused due to damage”, do not accept delivery and call customer service at (866) 210-6926 for assistance in getting a replacement product. You can login in or create an account in your "My Account" area to create a damage claim.
Important: If your product is shipped in multiple cartons and only one of the cartons is damaged, accept the undamaged carton(s). We can generally ship the replacement carton to you in about a week.
Backorder Policy & Discontinued Policy:
We receive intermittent backorder and discontinued reports from most, but not all of our manufacturers, and there is a small possibility that some items listed on our site may have been back ordered or discontinued by the manufacturer before we are informed of their status. When we are notified bye the manufacturer that a product is on backorder, becomes on backorder, or is discontinued by the manufacturer after the order has been placed, you will be sent an email with the current backorder or discontinued status of your order and you will have the option cancel or receive the item(s) at the time of the estimated new delivery date. If you have ordered an item that was marked “backordered item” at the time of your order cancellation is subject to a 5% cancellation fee.
The estimated “availability” date, if shown, is not a firm commitment by us to ship your product on or before that date. The date may change according to the manufacturer&priem;s ability to fulfill the order. All orders, including backorders must be paid for at the time of ordering. Paid orders have first priority of being shipped out once the backordered item is back in stock. For orders placed with multiple pieces, all items from the same manufacturer as the backordered item will be held until everything is available for shipment. Items not from the same manufacturer as the backordered item will ship as originally expected. You can request that the available items be shipped out now and the backordered item when it becomes available however, there will be additional shipping charges.
If your product is found to be discontinued you will have the choice of a full refund of the discontinued item cost plus any shipping fees or taxes that were originally charged or you may choose another similar item (any increase in price will be charged, any decrease in price will be refunded).
Cancellations:
Simmons Mattress Company must limit customer changes and cancellations. Simmons mattresses are "made to order" and the Simmons company charges $150 for any product cancelled or changed after their production has begun. Production normally begins 48 to 72 hours after receipt of order, but may occur sooner. Regardless of the number of hours after the order, if you cancel or change your order after Simmons declares they have begun production this fee will be charged to you.
Cancellation Policy:
If you cancel your order prior to processing you will incur no cancellation fee, however, any order that is canceled after processing will incur a 5% processing fee.
Q: What if I cancel my order after it has been shipped?
A: Unfortunately we cannot recall the item from the shipping company once it is in their hands. The shipping company charges fees for delivering and returning packages whether they are refused at delivery or not, which will be passed on to you the end consumer. Cancellation of an order after it has been shipped results in a minimum 10% restocking fee plus shipping expenses both ways. You are responsible for the value of the package until it arrives back at our warehouse. You will receive your credit once the product has been received in our warehouse in resalable condition (in our sole and absolute discretion).
Incomplete Orders:
If your order is not complete be sure to check your packing slip or your email in-box, as sometimes items are shipped separately or placed on backorder and you will be notified regarding the status of completing your order. Please contact us immediately upon receipt of your package if you feel your order is incomplete and there is not adequate explanation on the packing slip or if you do not receive an email from us within 2 business days of your order. If you have questions please call us at (866) 210-6926. Claims of missing products must be made within 5 days of receiving your order.
Q: What if I cancel my order while it´s on backorder?
A: As long as the backordered item has not already shipped before you cancel, your account will be refunded in full right away.
All product descriptions are correct to the best of our knowledge, although every effort has been made to make sure all product description information is correct, errors may occur; we reserve the right to refuse to honor any wrong information that is posted.
About our Pricing:
All prices listed are correct to the best of our knowledge, although every effort has been made; we reserve the right to alter these prices without notice. We reserve the right to refuse to honor any incorrect posted on-line prices. If an incorrect price has been charged to your credit card, a credit will be given to your card for that amount and you will be contacted and given the chance to purchase the item at the correct price.
Colors May Vary:
The colors of the finishes, fabrics and products displayed in images on websites vary depending upon your particular monitor and or color balance settings. We attempt to provide an accurate color display of the Fabric swatches, color renderings and imaging of finishes on this website however, it is impossible to recreate them exactly. If you want to ensure that a product, finish or fabric color matches your needs please request a sample by calling (866) 210-6926. Return requests due to color differences from the images on our website and the actual color will fall under our normal return policy and may be subject to restocking and S/H fees.
Coupon Redemption Policy:
All discounts requiring a coupon code for redemption are not valid with any other offer including but not limited to other coupon codes or quantity/volume discounts. Customers are strictly limited to one coupon discount per order. Coupons can be entered at Checkout or provided orally to Customer Support.
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